Last updated: 21 July 2026
We want every Joonkiree order to feel right — but we know sizes and colors don't always work out. Here's how returns and exchanges work.
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1. Exchanges (Size or Color)
If the size or color isn't quite right, let us know within 48 hours of delivery to request an exchange.Once we confirm your exchange, you'll have 5 days to ship the item back to us. To be eligible, the item must be:
- Unworn and unwashed
- With all original tags attached
- In its original packaging
Since our products are baby and kids' apparel, we're unable to accept exchanges on items that have been worn or washed, for hygiene reasons.
Please contact us before sending anything back — we'll confirm your exchange and share instructions on where to send it. Exchanges sent without prior approval may not be accepted.
Shipping cost: You'll need to cover the cost of sending the item back to us for a size/color exchange. Once we receive and inspect it, we'll send out the replacement.
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2. Defective, Damaged, or Wrong Item
If you received a defective item, a damaged item, or the wrong product entirely, let us know within 48 hours of delivery. Since these issues are usually obvious as soon as you open the package, we ask for a quick report so we can sort it out fast. This one's on us.
Once we confirm your claim, you'll have 5 days to ship the item back to us — we know packing and arranging a courier takes a bit of time.
You can choose either:
- A replacement of the correct/undamaged item, or
- A full refund, if a replacement isn't available (see our [Refund Policy](#) for details on how refunds are processed)
Shipping cost: We'll cover return shipping for defective, damaged, or wrong-item cases.
Please reach out with a photo of the issue so we can sort it out quickly. Please wait for our confirmation before sending anything back — returns shipped without prior approval may not be accepted.
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3. Order Cancellations
Changed your mind before your order ships? You can cancel within 24 hours of placing your order, as long as it hasn't been dispatched yet. Just message us with your order number.
Once an order has shipped, it can no longer be cancelled — you're welcome to use the exchange or defective-item process above instead.
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4. What's Not Eligible
We're unable to accept returns or exchanges for:
- Size/color exchange requests made outside the 48-hour window
- Items that have been worn, washed, or altered
- Items without original tags or packaging
- Sale or clearance items marked as final sale, if applicable
- General change-of-mind requests (we only offer exchanges for size/color fit, not returns for other reasons)
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5. How to Start a Return or Exchange
Reach out to us at [email protected] or message us on WhatsApp at +977-9712066065 with:
- Your order number
- The reason for the return/exchange
- A photo, if the item is defective, damaged, or incorrect
We'll guide you through the next steps from there.
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6. Contact Us
Joonkiree (Vajra Commerce Pvt. Ltd.)
Kathmandu, Nepal
Email: [email protected]
Phone/WhatsApp: +977-9712066065
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We know returns can feel stressful, especially with little ones involved — we'll always try to make it as simple as possible.
